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CUSTOMER SERVICE

PRODUCT AVAILABILITY
Occasionally, a product may be temporarily unavailable. Unavailable products will be marked as out of stock. We encourage you to return to our website to purchase the product at a later time.


MAXIMUM PURCHASE POLICY
We regret that we must limit orders to no more than 5 units for any item.


CORPORATE GIFTS
For information or assistance with placing a corporate gift order, please contact us at
customerservice@cambardi.com


ORDER ONLINE
Follow the onscreen instructions to proceed through the checkout process. Once your order is submitted, a 'Thank You' page will confirm your order was received and is currently being processed. Print a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please contact us at customerservice@cambardi.com or by Telephone +44 (0) 800 731 1183
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us at customerservice@cambardi.com or by Telephone +44 (0) 800 731 1183

SECURE CHECKOUT
VeriSign SSL encryption: CAMBARDI understands how important security is when shopping online. We use Secure Socket Layer (SSL). This is the most advanced consumer online security technique to date.


PAYMENT METHODS AND TERMS
www.cambardi.com only accepts payments through Worldpay processing by credit cards and debit cards. The following cards are accepted:
• Visa
• Visa Electron
• Mastercard
• Maestro
• JCB

 


V.A.T. 

A 20% V.A.T is included in the listed price of all items

 

ORDER CONFIRMATION AND TRACKING PACKAGES
After your order is placed, you will be emailed a receipt confirmation. As soon as your package is assigned a tracking number, you will receive another email with the tracking number linked to the carrier's website where applicable, where you can view delivery status.


CANCELLING AND MODIFYING ORDERS
To cancel or modify your order, please contact us at customerservice@cambardi.com


TECHNICAL PROBLEMS WITH YOUR CART OR CHECKOUT PROCESS
If you experience any technical problems during your shopping experience, please contact Customer Service for technical support.


RETURN POLICY
www.cambardi.com has a 14 day return policy. You have 14 days from the date of purchase to return any items in your order. Please contact the customer service at customerservice@cambardi.com, indicate your order number and the reason why you want to return the product. The customer service team will explain to you how to proceed. An e-mail will be sent to confirm receipt and processing of your return. Regrettably, shipping and handling fees are not refundable. Please note that only products purchased through www.cambardi.com will be accepted for return. If you have questions about returns, please contact us at customerservice@cambardi.com


DAMAGED GOODS
If your package was damaged during shipment by the carrier, save the box and the merchandise and notify us immediately at customerservice@cambardi.com. Please have your order number along with your email address ready for fastest service.


EXCHANGE
We regret that www.cambardi.com cannot handle exchanges at this time.



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